I ordered a new iPad from the Apple Online Store Turkey, which had a minor defect on its screen. Apple support said that I would have to wait 10 days for a replacement. Brick & mortar Apple stores do instant replacements in such cases; therefore, I don’t recommend anyone using the online store for substantial purchases.
Last week, one of my peers approached me and asked if I’d be willing to sell my (2012) iPad to her. I use my iPad in meetings and on the stage in case I need to read music while playing. Therefore; it has an important place in my daily life, but I don’t need too much computing power. Nevertheless; I didn’t want to miss the opportunity to upgrade my hardware. We shook hands, I passed the iPad to her and ordered a new one from the Apple Online Store Turkey. Needless to say, the delivery was very fast and I was playing around with my new Apple toy in no time.
However; I noticed a black fleck on the screen. It’s not a dead pixel because it’s visible when the iPad is turned off as well. It’s either a tiny crack within the glass, or a little piece of dust between glasses. It doesn’t really affect my usage, but defects cause raised eyebrows when you are re-selling your device. And why not have a perfect device when you paid for it?
Being a long time Apple fan, I confidently contacted support to talk about my replacement options. The people I talked with were very polite and knowledgeable; however, the result was very disappointing. They said that the cargo company would contact me within 48 hours, pick the defective iPad up, carry it to some facility for inspection, and a new one would be sent to me within 7 days. That makes 10 days in total. Although I asked for different options, I was told that there isn’t one.
I could get an instant replacement if the purchase was made from a brick & mortar store.
I use an iPad extensively at work and on the stage, and sold my old iPad. So I don’t have 10 days to live without an iPad. If that was an iPhone, living 10 days without a phone would be impossible either – not everyone has a backup device. Therefore, I was forced to live with my defective device. I don’t know what else to do, and I’m very dissatisfied.
Bitter lesson learned: Never ever purchase a substantial Apple device from the online store unless you have a backup, because you don’t get instant replacements like the brick & mortar Apple stores.
The order was made at 2017-07-11, my order number was W430294017, and the incident number of the issue was 100236141732.
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